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Claims


For all claims enquiries please contact 1300 652 556

 

When lodging your claim form Calliden will require some additional information to be supplied.

 

To ensure that your claim is processed with minimal delay, could you please also forward the following documentation when submitting your claim:

 

 

 

Property Damage Claim:

 

Damaged Property that is repairable

 

Please provide:

  • A list of the property that has been damaged
  • One repairers quotation for damaged property.

 

Damaged Property that is not repairable

 

Please provide a report confirming the condition of the property.

 

Temporary Repairs to Premises

If you are responsible for the repairs, please provide:

  • Invoices for temporary repairs to premises
  • A copy of the lease agreement.


Water Damage

If water damages your carpets, please have the carpets dried as soon as possible.

 

If water damage has stained the carpets please have these cleaned and if still damaged and the capret cleaning company advises in writing that the stain cannot be removed, please provide one quotation for the replacement of the damaged section only.

 

Malicious Damage

If your property is maliciously damaged or vandalised, report the damage to the Police and provide us with the Police report number.

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Business Interruption Claim:

 

This section will only apply if there is a loss under the Property Damage section of your policy.


For claims of this nature, a loss adjustor will be appointed so any documentation requested by the loss adjustor will need to be supplied.

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Motor Vehicle (Owned by You)

 

In the event of a Motor Vehicle accident

 

Please provide:

  • One repairer's quotation
  • Towing company details (if applicable) and any associated invoices
  • Full details of any third parties involved
  • Police report number (if applicable)
  • Witnesses names, phone numbers and/or addresses (if applicable).

In the event of a theft of a Motor Vehicle

Please provide:

  • Invoices for hire car costs for up to 14 days or when the vehicle is recovered whichever occurs first
  • A copy of the registration certificate.

In the event of storm or malicious damage to a Motor Vehicle

Please provide:

  • One repairers quotation
  • Police report number (if applicable).

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Motor Vehicle (Non Owned)

this section must first be claimed from the volunteers or staff members insurance.

Please provide:

  • Proof from the volunteers insurer that the excess has been paid and the amount that was paid
  • Proof from the volunteers insurer of any loss of no claim bonus incurred due to the loss
  • If hire car costs incurred, copies of receipts
  • Details of any third parties involved
  • Witnesses names, phone numbers and/or addresses (if applicable).

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Voluntary Workers Personal Accident

Please provide:

  • Medical reports
  • Copies of all non Medicare / health Insurance medical invoices
  • Copies of all invoices for any out of pocket expenses (eg travel, home help etc).

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Liability

 

In the event of an incident occurring that may give rise to a liability claim, do not admit liability under any circumstances. If you receive any letter, demand and/or documentation from a third party, do not respond. Forward the documentation to CRISP immediately and they will arrange for Calliden to respond on your behalf.

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Association Liability

You should advise CRISP as soon as you receive any indication that there may be a potential claim, even if this indication is given verbally.

 

If you receive any letter, demand and/or documentation from a third party, do not respond. Forward the documentation to CRISP immediately and they will arrange for Calliden to respond on your behalf.

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Theft Claim

 

Please provide:

  • A list of items that were stolen
  • Proof of ownership for the items stolen
  • One replacement quotation for the items stolen
  • Invoices for temporary repairs to premises (eg repairs to locks / doors) if you are responsible for these repairs and if so, a copy of the lease agreement
  • Police report number.

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Money Claim

Please provide:

  • Documentation to substantiate the amount of cash taken. This can be done by providing copies of book-keeping records immediately prior to the theft.
  • Police report number.

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Glass Claim

Please provide:

  • Repair / replacement of glass invoice
  • Quotation for sign writing (if applicable)
  • Police report number (if applicable).

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Machinery Breakdown Claim

 

Machinery that is repairable

Please provide:

  • A detailed repairer's report
  • A copy of the tax invoice for repairs if work has already been completed.

Machinery that is not repairable

Please provide:

  • A detailed repairers report
  • Confirmation in writing from repairer that machinery is not repairable
  • A replacement quotation

If stock has perished

Please provde:

  • A list of the perished stock with estimated values
  • Purchase records as verification of the stock and cost

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